Hook Needle

You can email us at purchas@superiorhair.co.nz. We guarantee a response within 24 hours. 

If a product is unopened we can exchange or refund, however, any product tampered with will not be accepted as it goes against our hygiene policies.

Clearance stock are our products that have been discontinued. We strive to give the highest quality hair and sometimes decide not to continue certain ranges. For example, our curly extensions are discontinued because the quality was not up to our high standards due to having to undergo perming chemicals to achieve the curl they have. If you have any questions before purchasing, let us know so we can check accurately on stock and colour matches.

Clearance stock is discounted and is often the last of its stock. We do not accept any clearance stock back for refunds.

Once we receive your order, we usually reach out in 48-72 hours to get the issue sorted. 

We recommend when sending a product back for an exchange/return to opt for tracked delivery so you can keep track of where your item is. If anything happens to your item on its way to us, the courier company is liable for this and we unfortunately will not be able to honour the exchange/return.

Sometimes you purchase an item that isn’t quite right, so we’ve made sure it’s easy to make an exchange. Ship back your current set of extensions and let us know what you'd like an exchange via e-mail or over the phone. We’ll get you set up with a new order docket. Please note that courier costs for returns are covered by the customer.

We are so sorry to hear that you have received the wrong order. Please contact customer services at purchase@superiorhair.co.nz and provide your order number and we will assist you further. We are happy to cover return costs to us so we can get your correct order on way.